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Shipping, Returns and Promotions
• Our goal is to process all orders within 1 business day of receipt, providing the merchandise is in stock
• Orders are processed and shipped during regular business hours (Monday through Friday 7:00AM - 3:30PM EST).
• Orders are shipped via UPS as selected during the checkout process.
• If your order is placed on a weekend or holiday, your order will be processed and shipped the next business day.
• If you choose expedited shipping, your order must be received by 12 Noon EST to be eligible to ship out on the same day.
• Merchandise is being shipped from Ontario. Please allow up to 7 days, via standard shipping method, for delivery.
• Your contract to purchase an item will not be complete until you are sent an e-mail notifying you that your order has been shipped.
• At this time we are unable to ship any orders outside Canada.
If you are not completely satisfied with your purchase, we will accept your return and either make an exchange or issue you a refund within 30 days of the original purchase. Products must be returned in the original, unopened packaging and in the same condition in which they were received. Please check your items before opening to make sure they are what you need for you home.
Please use the following instructions for a return:
- Please contact 1-800-565-1976, for a return material authorization (RMA) number.
- Write the RMA on the return label.
- Return shipping charges are the responsibility of the person making the return, unless the incorrect product was shipped to you. If product is damaged upon receipt, the recipient would not be responsible for the return shipping costs.
- Please hold onto your return shipping receipt, as we cannot be responsible for lost packages.
- Upon receipt and inspection of your return, we will process a refund for product only or ship a replacement product. Shipping charges are not refundable.
- We do not accept returns on custom orders or clearance items.
- Please call our toll-free line 1-800-565-1976, or E-mail to request a return authorization and the return address, should you misplace your RMA.
Coupon Promotions Restrictions:
- Coupon codes cannot be combined. Limit one coupon code per transaction.
- Coupon codes may exclude certain products.
- Coupon codes may require a $20 minimum order that does not include taxes, eco fees, shipping and handling charges or similar charges.
- Coupon codes need to be redeemed during check out.
Shipping Promotions Restrictions:
- All shipping requires a coupon code and minimum order unless otherwise stated.
- Minimum order requirements does not include taxes, shipping charges, eco fees, or similar charges.
- Shipping and delivery time guarantees are not valid for out of stock items.